FAQs:
Q: Why do I hear gaps of silence in my mix?
A: If you hear long gaps of silence in your mix, it is probably because some of your MP3s are encoded as VBR (Variable Bit Rate). The bit rate of a VBR MP3 changes throughout the MP3, making it difficult for My Mix to determine its length.

To fix this problem, you should encode your MP3's at a fixed bit rate. We suggest using 128 kbs or 192 kbps.

Q: What should I do if burning a CD fails?

A: If the burn fails when making a CD, try again using a different blank CD. Sometimes defective blank CDs can cause burn failures.

If you are still getting a burn failure, try using a different brand of blank CD, since some brands work better with certain CD burners. Often times purchasing high quality blank CDs from a company with a brand name that you recognize leads to success.

If you are still unsuccessful, restart your computer and try again. Sometimes CD burners need to be reset by restarting your computer.

However, you can always work around the problem by choosing to export your mix as multiple wave files. This option is in the manage menu of My Mix. After exporting your mix as multiple wave files, you can burn them to CD by using the CD burning software that came with your drive. Adding exported files in the same order is easy because they are prefixed with numbers, causing them to load in the same order as they were in your mix. Some software may require that you set the time between tracks to zero seconds, so there are no pauses in your continuous mix.